1. CONFIRMATION
Your trip will be confirmed after we receive your
booking form and/or the appropriate deposit. Please note that payment of the deposit
is regarded as your acceptance of the booking conditions and is non-refundable.
2. CANCELLATION
2a. If you wish to cancel the booking or any part thereof
you must notify us immediately in writing. Until written confirmation is
received we will continue to hold your reservation. All cancellations will be acknowledged. Cancellations incur the following charges on the
total booking value:
• More than 56 days before trip starts: loss of deposit
only.
• 56-29 days: 50% of the total trip price.
• 28-15 days: 65% of the total trip price.
• 14-1 day: 100% of the total trip price.
• On or after the trip starts: 100% of the total trip
price.
3. YOUR RESPONSIBILITY
3a. BOOKING
Responsibility for the details of bookings and for
payments lies with the person making the initial booking. Replacement of any
booking confirmation or duplicate paperwork will incur an administration charge
of £5.00 per item requested.
3b. LATE PAYMENTS
Returned Cheques and Declined Cards. A £15.00 charge
will be made on any cheque returned by the company’s bank or declined cards by Streamline.
Any account left unsettled after the balance due date will automatically incurs
a £15.00 charge.
3c. INCOMPATABILITY
We reserve the right to decline any Booking or
exclude any child at any time prior to or during the trip or activity if in our
reasonable opinion the behaviour of the child is disruptive, dangerous or
incompatible (whether as a result of any illness, disability, social
behavioural problem(s) or otherwise) with the general enjoyment of other
visitors. For the avoidance of doubt if any child is reasonably deemed to be
incompatible by Us by reason of their objectively
agreed disability prior to Booking or during the trip or activity we shall
consider any reasonable adjustments that We and/or the incompatible child in question
may make in order that their behaviour is no longer deemed by Us to be
incompatible and that We may be prepared to accept their Booking or allow them to
continue with their trip or activity. You
agree and acknowledge that if We in Our absolute
discretion deem that any adjustments (whether made by Us and/or You and/or the party
member(s) in question) are not reasonable and/or are reasonable but are likely
to adversely impact (e.g. from a safety or any other similar perspective) on
any other child) trip or activity then Our decision to decline the Booking or
exclude a child is final and shall not be open to legal challenge. Any
additional costs so incurred shall be entirely Your responsibility and no
refund applies. You shall advise Us at the time of Booking and immediately
after Booking fully in writing of Your child's name contact details and any
requirements needs or personal circumstances that You reasonably consider may affect
the child during the trip including special dietary requirements illness
disabilities
any social behavioural problems (e.g. ADHD or any
equivalent or similar or any other affliction that may render the child
Incompatible as defined at clause 3a above that a child currently has or has
recently experienced or any other such personal and/or sensitive information (Personal
Information).
3d. CENTRE RULES
All teachers are required to read and explain the
centres health and safety rules to their children which will be sent in advance
of their holiday in your Welcome Information. Hall Place OEC will not be held
liable for any resulting injury if a child ignores these or specific
instructions of the Leaders, e.g. leaving their group,
climbing on equipment or going into Out of Bounds areas.
4. PAYMENT
All accounts must be fully paid before we can accept
a child for an actovity or booking.
5. BOOKING ALTERATIONS
Please note, we reserve the right to levy an administration
charge of £15 in respect of any changes made to booking details or if the date
you are changing to is more expensive than the your original booking the
difference in cost will be charged.
6. PERSONAL PROPERTY
All your child’s personal property is your own responsibility,
unless loss or damage is proven to be due to Hall Place
7. SWIMMING ABILITY
All children will take part in a swim test to determine
their swimming ability and water confidence.
8. OFF-SITE ACTIVITIES
All our usual standards of care and supervision
apply. All children may participate in off-site events unless we specifically
receive written notification to the contrary from parents or guardians.
9. PROGRAMME CHANGES
The timetables for certain activities are subject to alteration
in the event of wet weather conditions, or other factors which are beyond our control.
In the event sessions are cancelled due to safety reasons, or factors beyond
our control, we will not be contractually obliged to give any refund, but we will
look at every case on its own merits.
10. NEGLIGENCE
We accept responsibility for personal injury and for
loss and damage generally, but only if caused by the proven negligence of the
company or its employees. We do not accept responsibility for events which are
outside of our direct control. These
include (but not exclusively) force majeure events such as strikes, bad
weather, war, etc. and injury, loss or damage that may occur while we are using
third parties or sub-contractors such as transportation companies.
11. COMPENSATION
In the unlikely event that a child experiences a problem
or difficulty while at centre, the matter should be reported immediately to:
a. The duty manager who has the authority and direct
knowledge to deal with most queries.
b. If he or she fails to resolve the difficulty to
your satisfaction, then write to us at Hall Place within 10 days of your
child/group leaving centre. We will only compensate complaints if both these conditions
are met.
12. PHOTOGRAPHY
(a) The copyright of all photography appearing in our
brochures belongs to Hall Place OEC. No reproduction may be made without prior permission
from the company.
(b) Please inform Hall Place
13. DISCLAIMER
This website is the responsibility of Hall Place
